What are your operating hours?

We operate throughout the week including weekends and public holidays.

Why do I have to give my three names, date of birth, Location and phone number?

Confirming your identity is a safety precaution. Anyone providing you with medical care – for example, an IV drip or a prescription medicine – must verify your identity to make sure the right patient is receiving the appropriate care. Redundant sources of information – name, date of birth, and location – reduce the potential for errors. The first step toward keeping you safe is each treatment team member consistently confirming your identity.

What personal information do I need to bring with me to the hospital?

Please bring the following items, as appropriate: medical insurance card; NHIF card/Britam, the insured’s name and ID Number, physician referrals (if required by your health plan).

Do I need to be logged into a computer to get services?

Embu Level 5 hospital utilizes an electronic health record system called Medboss. This system supports your care by providing and recording treatment plans, order sets, and medications. Medboss also facilitates the correct treatment being provided by alerting healthcare providers to your treatment plan and changes in your condition. By making this information available to every member of your treatment team, Medboss promotes patient safety. When staff members are reading or inputting information on the computer, they are ensuring you receive accurate, consistent care rooted in best practices. Also ensure that you get a receipt for every payment done; and only do that at the distributed cashier points.

How can I know I am getting the right medications?

Always ask your treatment team members if you have any questions or concerns about your medications. To practice safe medication protocol from the beginning of your visit, provide your team with an accurate list of your medications and their dosages. Equally important is providing them with feedback on how any new medications make you feel once you begin taking them. Drugs can have different effects on different people, and sometimes adjustments in dosage, frequency, or the medicine itself are required to achieve the best results.

How can I keep track of my medications?

Drug names can be long and difficult to pronounce, but the good news is that you don’t have to be a pharmacist to accurately keep track of your medications. Keep an updated list of your prescriptions, with dosages, frequencies, side effects, and your reasons for taking them. Carry the list with you, especially when seeing a doctor or another medical provider.

How can I avoid infections?

While at a Embu level 5 hospital, all the usual rules about personal hygiene apply, and then some. Frequent hand washing and dressing changes are important. Urinary catheter drainage bags should be kept below hip level. Also, if you have relatives who aren’t feeling well, discourage them from visiting you until they are over their illness. If you see a treatment team member or family member not following good hygiene guidelines, please speak up. Your health is definitely worth it. 

Where can I smoke, chew Khat or Drink Alcohol?

Embu level 5 Hospital is a smoke-free environment,Khat and any kind of alcohol is prohibited within the hospital compound. Patients are not allowed to smoke/chew miraa/do alcohol. Help is available to stop smoking/chewing miraa/alcoholism. Please ask your nurse for assistance. Visitors may smoke only outside the hospital compound.

What do I need to tell the members of my treatment team?

You should tell them anything you think is relevant to your care. They need to know how you’re feeling, and how that changes from day to day. They need to know your medical history, your family’s medical history, your current prescriptions, and any allergies. They need to know how you react to the medications and treatments you receive. Finally, please share your anxieties and concerns, so that they can play a positive role in helping you deal with them. Remember: Your voice is the most important one on the team.